Why do people *not really like* Microsoft?

I guess I know the answer.

I need to find out some details about one of their products - 'Microsoft USB fingerprint reader'; I did my best to find an email on their site - nope!

The closest i got was this:
http://support.microsoft.com/oas/default.aspx?&c1=502&gprid=7945&

After not reading the EULA ;-) i am asked to enter the
serial# of the device... i.e. theres no bloody way for me to ask one
lousy question about the product before buying it - support is only
for those who have it already :-)

I did some more research, and I found an email to which I can address questions about how to ask questions... But, is it worth it? Will this message end up in an eternal que?

Hmmm... maybe I should randomly try supportATmicrosoftDOTcom? so.. if anyone knows how I can get in touch with a *real* human being at Microsoft, please let me know.